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Which file formats do you accept?

Can you take a look at my files?

How do I create a PDF?

What is the difference between RGB and CMYK?

What are bleeds and safety zones?

What is the best resolution for printing purposes for graphics and photos?

What margins should be used on pages?

What is the spine dimension for a perfect bound book?

How do I count pages in multipage documents?

What if the finished size of my document is not equal to your standard sizes (5½ x 8½, 6 x 9, 8½ x 11, and 9 x 12)?

What is the minimum number of copies that can be printed?

What if I find an error in my file during the proofing process?

Do you recommend hard copy proofs?

Will the colors on my printing job exactly match my computer screen or laser printer?

How long does it take to print my order after proof approval?

Pricing Questions

Are there any additional charges not included in your instant pricing calculators?

Do you offer any discounts?

What are your folding options, and how much do they cost?

What are your rush printing options, and how much do they cost?

What are your proofing options, and how much do they cost?

What are your binding options, and how much do they cost?

Order Processing Questions

What are my payment options?

Do you recommend hard copy proofs?

What if I find an error in my file during the proofing process?

Will the colors on my printing job exactly match my computer screen or laser printer?

How long does it take to print my order after proof approval?

How do I use a promo code?

What if I am not happy with my order?

How do I report an unauthorized purchase?

How do I place a reorder?

How do I change the quantity ordered?

How do I track my order?

How do I change the printing file for my order?

How long does it take for my order to ship?

My Account

How do I create an account?

How do I sign into my account?

How do I update my account details?

How do I update my credit card information?

How do I update my shipping information?

How do I change my password or email address?

How do I update my billing address?

How do I change my password or email address?

What if I've forgotten my password?

Miscellaneous Questions

What is your 100% satisfaction guarantee?

What is your Trade Printing Program?

What is your Nonprofit Printing Program?

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